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Carecera Care is a compassionate home-based support agency providing non-medical companion, personal care, and transportation services to seniors, veterans, and families throughout Birmingham, Alabama.

 

Our mission is to enhance independence, safety, and comfort—without the complexity of medical or insurance-based care.

 

All services are self-pay and designed for individuals who need extra help with daily living.

We do not provide skilled nursing, therapy, medication administration, wound care, or medical treatments requiring nurse or physician oversight.

 

While Carecera Care is not a licensed home health agency under Alabama law, our caregivers are licensed, bonded, insured, and background-checked for your safety and peace of mind.

 

If medical care is needed, we’re happy to coordinate with licensed home health agencies in your area.

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DISCLAIMER

 

Carecera Care provides non-medical, self-pay companion, personal assistance, and transportation services.

We do not offer skilled nursing, medical care, or services billed to Medicare, Medicaid, or private insurance.

For medical home health services, please contact a licensed home health agency.

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FREQUENTLY ASKED QUESTIONS

 

1. What type of care does Carecera Care provide?

We provide non-medical home care and companionship services including personal assistance, housekeeping, meal prep, transportation, and social engagement.

 

2. Do you accept Medicare, Medicaid, or private insurance?

Not at this time. We serve self-pay clients but assist families and veterans in exploring long-term care coverage options.

 

3. Are your caregivers screened and background checked?

Yes. Every caregiver is background-checked, reference-verified, and trained. Many are licensed, bonded, and insured.

 

4. How much do services cost?

• Companion Care – starting at $28/hour

• Personal Care Assistance – starting at $32/hour

• Transportation – starting at $35 per ride

Custom care packages are available.

 

5. Do you offer medical or nursing care?

No. We provide non-medical services only, but we can coordinate with local licensed agencies if medical care is required.

 

6. Can I schedule care for a veteran or family member?

Absolutely! We proudly serve veterans and their families with compassionate, personalized care.

 

7. What areas do you serve?

We serve Birmingham, Hoover, Bessemer, and surrounding areas in Jefferson County, Alabama.

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TERMS OF SERVICE

 

Carecera Care

 

Last Updated: 02/2026

 

Welcome to Carecera Care (“Company,” “we,” “our,” or “us”). By accessing or using our website, services, or engaging Carecera Care for home-based support services, you agree to the following Terms of Service.

 

If you do not agree with these terms, please do not use our services.

 

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1. Nature of Services (Non-Medical Care)

 

Carecera Care provides non-medical, self-pay home care services, including:

    •         Personal care assistance (bathing, grooming, dressing)

    •         Companionship and social support

    •         Light housekeeping and meal preparation

    •         Transportation and errand assistance

    •         Wellness observation and safety support

 

We do NOT provide:

    •         Skilled nursing or medical care

    •         Medication administration

    •         Medical procedures or treatments

    •         Therapy or rehabilitation services

    •         Medical diagnoses

 

Carecera Care is not a licensed medical home health agency at this time. Clients requiring medical care should contact a licensed home health provider.

 

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2. Eligibility & Client Responsibility

 

Clients (or their legal representatives) must:

    •         Provide accurate and complete information

    •         Disclose health, mobility, and safety concerns

    •         Maintain a safe working environment for caregivers

    •         Comply with agreed service and payment terms

 

Carecera Care reserves the right to refuse or discontinue services if client needs exceed our non-medical scope or if safety concerns arise.

 

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3. Payment & Billing Terms

    •         All services are self-pay

    •         Fees are agreed upon before services begin

    •         Payment is due according to the service agreement

    •         Late or unpaid balances may result in service suspension

 

Carecera Care does not bill Medicare, Medicaid, or private insurance at this time.

 

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4. Caregiver Standards & Conduct

 

All caregivers are:

    •         Screened and background checked

    •         Trained for non-medical home care

    •         Required to follow company policies

 

Caregivers may not:

    •         Perform medical tasks

    •         Handle client finances unless authorized

    •         Accept inappropriate gifts or compensation

    •         Administer medications

 

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5. Transportation Disclaimer

 

Transportation services are non-medical only and not emergency transport.

Carecera Care is not responsible for medical decisions or outcomes during transportation.

 

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6. Privacy & Confidentiality

 

Carecera Care respects client confidentiality and follows HIPAA-aligned privacy practices for safeguarding personal information, even though services are non-medical.

 

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7. Safety & Emergencies

 

Carecera Care does not replace emergency services.

In emergencies, call 911 immediately.

 

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8. Termination of Services

 

Carecera Care may terminate services for:

    •         Non-payment

    •         Unsafe or abusive conditions

    •         Misrepresentation of care needs

    •         Scope-of-care violations

 

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9. Limitation of Liability

 

Carecera Care is not liable for medical outcomes, acts beyond caregiver scope, or issues arising from incomplete client disclosures. Services are provided “as is” within non-medical limitations.

 

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10. Future Services

 

Carecera Care may expand services in the future to include licensed nursing and insurance-based care after obtaining required approvals. Until then, all services remain non-medical and self-pay.

 

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11. Governing Law

 

These Terms are governed by the laws of the State of Alabama.

 

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PRIVACY POLICY

 

Carecera Care

 

Last Updated: 02/2026

 

Carecera Care values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information.

 

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1. Information We Collect

 

We may collect:

    •         Name, phone number, email address

    •         Address and service location

    •         Client care preferences

    •         Website inquiries and form submissions

    •         Billing and payment information

 

We do not collect or store medical records.

 

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2. How We Use Information

 

Your information is used to:

    •         Schedule and provide services

    •         Communicate with clients and families

    •         Process payments

    •         Improve our services

    •         Meet legal and operational requirements

 

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3. Information Sharing

 

We do not sell or rent personal information.

 

Information may be shared only:

    •         With caregivers providing services

    •         With third-party vendors (payroll, scheduling, payment processing)

    •         When required by law

 

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4. Data Protection & Security

 

We use reasonable administrative and technical safeguards to protect your data. While no system is 100% secure, we strive to protect your information against unauthorized access.

 

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5. HIPAA-Aligned Practices

 

Although Carecera Care provides non-medical services, we follow HIPAA-aligned privacy standards as a best practice to safeguard client information.

 

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6. Cookies & Website Analytics

 

Our website may use cookies or analytics tools to improve functionality and user experience. You may disable cookies through your browser settings.

 

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7. Your Rights

 

You may:

    •         Request access to your information

    •         Request corrections

    •         Request deletion (subject to legal requirements)

 

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8. Third-Party Links

 

Our website may include links to third-party sites. Carecera Care is not responsible for their privacy practices.

 

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9. Policy Updates

 

We may update this Privacy Policy periodically. Updates will be posted on our website.

 

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10. Contact Us

 

If you have questions about this Privacy Policy, contact:

 

Carecera Care

📧 info@careceracare.com

📞 (205) 538-2689

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